At Be Artisan Benelux, we strive for 100% customer satisfaction. Should you be dissatisfied with your purchase for any reason, we are ready to assist you.

Returns and Refund Conditions: 

Return period: You have the right to return your purchase within 30 days of receipt.

Return Conditions:

• The product must be unused, undamaged, and in the original packaging.
• The original purchase receipt or invoice must be included with the return shipment.

Returns Process:

• Contact our customer service via email: contact@be-artisan-benelux.com to register your return.
• Pack the product carefully to prevent damage during transport.
• Send the product to our return address: Sluisstraat 146, 9581JH Musselkanaal, The Netherlands.

Processing of Refunds:

As soon as we have received and inspected your returned product, we will send you a confirmation by email.

Upon approval of your return, we will process the refund. Upon receipt, the amount will be credited back to your original payment method within 5 business days.

Postage costs:

The shipping costs for returning the product are the responsibility of the customer, unless the product was received defective or damaged. In that case, we will reimburse the shipping costs.

Exempted Articles:

For hygienic reasons, we cannot accept returns of opened skincare products or cosmetics. Should these products unexpectedly be returned, we will destroy them in accordance with the guidelines of the Health Inspectorate, and no refund will be issued.

We strive to ensure your return and refund process runs as smoothly as possible. Should you have any questions or comments, please feel free to contact us. Our team is ready to assist you.