At Be Artisan Benelux, we strive to deliver your orders to your home as quickly and efficiently as possible. Please read our shipping policy carefully for all details regarding our shipping procedures.

• Postage costs

Standard shipping: Shipping costs per destination: The Netherlands €7.95; Belgium and Luxembourg €6.95; rest of Europe €6.95; outside Europe €12.00. The exact amount will be shown at checkout.

Free shipping: For orders over €150, we offer free shipping within the Netherlands, Belgium, and Luxembourg.

International shipping: For destinations outside the Netherlands, Belgium, and Luxembourg, the above rates apply; these are displayed at checkout.

• Processing time

Orders are processed and shipped within 1-2 business days after payment is received.

You will receive a confirmation by email as soon as your order has been shipped, including a tracking number to track your package.

• Delivery times

Within the Benelux: The estimated delivery time is 2-5 working days.

International: Delivery times vary by destination and can range from 5 to 15 working days.

• Shipping methods

We use reliable shipping partners such as PostNL, DHL, and UPS to ensure that your package is delivered safely and on time.

• Shipping Confirmation and Order Tracking

As soon as your order has been shipped, you will receive a shipping confirmation by email with a tracking number.

You can track the status of your order via the shipping partner's website.

• Shipping Problems

If you experience problems with your shipment, such as delays or lost packages, please contact us as soon as possible via email (contact@be-artisan-benelux.com) or telephone (+31 599 637750). We will do our best to resolve the problem quickly.

• Returns and Refunds

See our Refund Policy for more information about returning products and receiving refunds.

• Responsibility

We are not responsible for any import duties, taxes, or additional costs charged by your local customs for international orders.

• Contact information

For questions or comments regarding our shipping policy, please contact us via: